Who we are
Information about us
Ullswater Ceramics is a trading name of Helen Thornley.
Address: 6 Grayson Drive, Penrith Cumbria CA11 9NY England.
Email: info@ullswaterceramics.com
This privacy policy covers the use of this site (www.ullswaterceramics) and our related social media accounts on Twitter and Instagram. There is a separate privacy policy for our online store.
The type of information we collect
We may collect personal details including your
- Name
- Address
- Email address
- Phone number(s)
When we collect data.
If you are just visiting this website (www.ullswaterceramics) you can do so without telling us who you are and without revealing any information about yourself.
If you place an order via social media channels, then we will collect such data as is necessary to fulfil the order.
How we get the personal information and why we have it
Most of the personal information we process is provided to us directly by you for the purposes of discussing an order or commission, placing an order or fulfilling an order. We use the data provided for the purposes of fulfilling orders or providing quotes.
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are that we have a contractual obligation.
What we do with the information we gather
In addition to fulfilling or discussing potential orders, we may require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
- Internal record keeping.
- We may use the information to improve our products and services.
Security
We are committed to ensuring that your information is secure. In order to prevent un-authorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Your data protection rights
Under data protection law, you have rights including:
- Your right of access – You have the right to ask us for copies of your personal information.
- Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
- Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.
- Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.
- Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.
Please contact us at info@ullswaterceramics.com if you wish to make a request.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
If you believe that any information we are holding on you is incorrect or incomplete, email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.
How to complain
If you have any concerns about our use of your personal information, you can make a complaint to us at info@ullswaterceramics.com.
You can also complain to the ICO if you are unhappy with how we have used your data.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk